Arieo Privacy Policy

Effective Date: August 31, 2025

1. Introduction

Welcome to Arieo, an AI-powered business demand insights platform based on social media content. We take your privacy seriously, and this policy outlines how we collect, use, store, and protect your personal information when you use our services. This policy applies to all users of the Arieo platform, including its website, applications, and related services.

2. Information We Collect

To provide and improve our services, we may collect the following categories of personal information:

a. Information You Directly Provide

• Account Information: When you create an account, subscribe to our services, or communicate with us, you may provide personal information such as your name, email address, password (encrypted), and any other information you choose to add to your profile.
• Information Obtained via Third-Party OAuth Authentication: If you choose to log in with your Google account, Google shares your name and email address with us. We use this information solely to create and manage your Arieo account, allowing for a secure and convenient login experience. We will not use this information for any purpose unrelated to providing and improving Arieo's services.
• Payment and Billing Information: When you subscribe to our paid services, your payment information (e.g., your credit card number, billing address, zip code) will be collected and processed directly by our third-party payment service provider, Stripe. We do not store your full payment card information on our servers. Please refer to Stripe's Privacy Policy for more details on how they handle your personal information.

b. Information Collected Automatically as You Use Our Services

• Usage Data: We collect information about how you use the Arieo platform, including the pages you visit, the features you access, the frequency and duration of your use, and your interactions with our service interface. We use this data to analyze user behavior, improve the user experience, optimize our service features, and ensure platform stability.
• Device Information: We may collect data about the devices you use to access our services, such as device type, operating system, browser type, IP address, device identifiers, and mobile network information.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like pixel tags) to recognize your browser and device, which helps enhance your user experience, remember your preferences, and analyze platform usage trends.

c. Social Media Content Data We Process

• Data Sources: Our core service is to analyze social media content. We only process publicly available content or content for which you have explicitly granted us permission to access.
• Processing Purpose: We use AI models to analyze this content to identify industry trends, business needs, user pain points, and market opportunities, which we present to you in the form of aggregated, anonymized insight reports.
• Data Retention: We do not retain the raw, unprocessed social media data for longer than is necessary to provide our services. Raw data is deleted or anonymized after the analysis is complete.
• Anonymization: Our analysis system is designed to identify patterns and trends, not individual behaviors. We will not identify any specific individual users unless explicitly necessary to provide a specific feature.

3. How We Use Information

We strictly use the collected information for one or more of the following purposes:

• To provide, maintain, protect, and improve our services.
• To create and manage your account.
• To process your transactions and billing.
• To communicate with you via email or platform notifications, such as providing customer support, sending service updates, security alerts, and information about your subscription.
• To monitor and analyze usage trends to optimize our platform and marketing strategies.
• To comply with legal obligations, including preventing fraud, ensuring cybersecurity, and responding to lawful requests from government or regulatory authorities.

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information. We may share information with third parties in the following circumstances:

• With Service Providers: We employ trusted third-party service providers to assist us in operating our business and providing our services, such as hosting services, data analytics, customer support, and payment processing (e.g., Stripe). These providers are authorized to use your personal information only as necessary to provide these services to us and are bound by confidentiality agreements.
• To Comply with the Law: We may disclose your information to comply with any applicable law, regulation, legal process, or governmental request.
• To Protect Our Rights: When we believe that disclosure is essential to protect the rights, property, or safety of Arieo, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, asset sale, or business reorganization, your information may be transferred as part of the business assets.

5. Your Rights

Under applicable data protection laws, you may have the following rights:

• Access and Rectification: You have the right to access and correct your personal information.
• Deletion: In certain circumstances, you have the right to request the deletion of your personal information.
• Withdraw Consent: If you have consented to our processing of your personal information, you have the right to withdraw that consent at any time.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another controller.
• Object to Processing: You have the right to object to the processing of your personal information for certain purposes.

To exercise these rights, please contact us using the information at the end of this policy.

6. Data Security

We implement commercially reasonable security measures to protect your personal information, including using encryption technologies (like SSL/TLS), access controls, and regular security audits, to protect against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect, use, or disclose personal information from individuals under 18. If you believe we have unintentionally collected a child's personal information, please contact us immediately, and we will promptly delete the information.

8. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. If we make significant changes, we will notify you by posting the updated version on our website or by email. It is your responsibility to review this policy periodically. Your continued use of our services constitutes your agreement to any updates to this policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Company: Arieo Website: arieo.com Email: support@arieo.com